Related skills
reporting data analysis compliance process improvement vendor management📋 Description
- Oversee interim and sub-servicing operations and SLAs.
- Manage relationships with external servicing partners and contracts.
- Monitor KPIs, trends, and reporting to identify risks.
- Escalate findings and drive root cause resolution.
- Lead servicing initiatives and system enhancements for scalability.
- Collaborate cross-functionally with Compliance, Finance, and Ops teams.
🎯 Requirements
- 2+ years mortgage servicing experience with sub-servicers or investor guidelines.
- Strong operational mindset with attention to detail.
- Ability to analyze data, identify trends, and drive resolution.
- Enforce standards and escalate issues when necessary.
- Excellent written and verbal communication; manage multiple priorities.
- Document processes and improve workflows; remote systems/reporting tools.
🎁 Benefits
- Fully remote company with a high-trust culture.
- Structured variety of work: analytics, oversight, collaboration, reporting.
- Opportunity to own the servicing framework and partner performance.
- Work from home with clarity and accountability.
- Cross-functional collaboration with Compliance, Production, Finance, and Ops.
- Top Workplace recognition and strong culture.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!