Related skills
customer service excel loan servicing word outlook📋 Description
- Answer general customer inquiries about loan activity and notices
- Explain loan terms, taxes, insurance, escrow, and billing
- Process payments and review credit reporting
- Research and resolve account issues on request
- Set up and monitor ARMs and other mortgage products
- Update loan files and post journal entries as needed
🎯 Requirements
- H.S. Diploma required
- 4+ years in mortgage banking or customer service
- Knowledge of loan servicing and related documents
- Ability to multi-task and meet deadlines
- Able to work independently and as part of a team
- Proficient with Microsoft Office (Outlook, Word, Excel)
🎁 Benefits
- Incentive potential
- Comprehensive benefits: medical, dental, vision, LTD, STD and life
- Paid vacation time, sick time, and 11 holidays
- 401k with up to 4% match
- Tuition reimbursement
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