Dynamics Customer Insights Solution Architect

🌎 Join LATAM's Most Talented Team

We are a global IT service company based in Uruguay, serving humans like humans. Our main focus is on providing staffing and delivery team services to companies seeking a strategic partner for their products and services.
Our mission is to revolutionize people’s lives through work, individually improving their world and our ecosystem.

In 2019, 2020, and 2021, we received the award for being one of the best B2B development companies in Latin America by Clutch, and we are ranked number 10 on the list of companies in Argentina by The Manifest.
We are also verified as a service provider in Latin America by the Inter-American Development Bank (BID) and partners with CUTI.

Right now, we are looking for a Dynamics Customer Insights Solution Architect to join our team —

💻 Dynamics Customer Insights Solution Architect – Senior

As a Dynamics Customer Insights Solution Architect, you will be a key technical leader responsible for designing, implementing, and optimizing solutions using Microsoft Dynamics 365 Customer Insights Journeys.
You’ll collaborate with business stakeholders, IT teams, and clients to deliver tailored customer engagement experiences, drive digital transformation, and ensure the successful adoption of Dynamics 365 Customer Insights across organizations.

Your mission will be to architect scalable, data-driven, and customer-centric solutions that empower marketing, sales, and customer experience teams to unlock real business value.

Required Skills and Experience:

• 5+ years of experience in solution architecture or consulting, with a focus on CRM, marketing automation, or customer data platforms.

• Expertise with Microsoft Dynamics 365 Customer Insights Journeys and related Microsoft cloud technologies.

• Proven experience designing and implementing complex integrations using Power Platform, Azure Logic Apps, and other API-based services.

• Strong understanding of data management, segmentation, analytics, and customer journey orchestration.

• Exceptional communication and presentation skills, able to translate technical concepts for non-technical stakeholders.

• Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s preferred).

• Microsoft certifications in Dynamics 365, Power Platform, or Azure are highly desirable.

Nice to Have:

• Experience in Agile project delivery and DevOps practices.

• Knowledge of privacy, compliance, and security standards in customer data management.

• Ability to lead cross-functional teams and mentor junior architects or consultants.

• Strong problem-solving, analytical, and strategic thinking abilities.

• Lead the architecture and design of end-to-end solutions leveraging Dynamics 365 Customer Insights.

• Collaborate with marketing, sales, and IT teams to gather requirements, define use cases, and translate business needs into scalable technical solutions.

• Oversee the deployment and configuration of Customer Insights Journeys, including data integration, process automation, and campaign orchestration.

• Provide deep technical expertise on Dynamics 365, Power Platform, and related Azure services.

• Architect custom solutions and integrations with Microsoft and third-party platforms to extend functionality and enable seamless data flow.

• Define and implement testing strategies to validate solution integrity, performance, and compliance.

• Deliver training and enablement sessions to empower users and administrators on platform capabilities.

• Monitor adoption, analyze performance metrics, and recommend continuous improvements to maximize business value.

• Excellent communication and collaboration with diverse stakeholders.

• Strategic mindset, ownership mentality, and adaptability in dynamic environments.

• Strong analytical thinking and solution-oriented approach.

• Passion for innovation and customer experience transformation.

🚀 What We Offer

• Competitive salaries throughout LATAM.

• Hybrid work from our offices in Argentina, Uruguay, Mexico, Colombia, and Chile.

• Work on global projects with leading-edge technologies.

• A team culture that values learning, autonomy, and collaboration.

⚖ Fair Decisions, Free of Bias

We guarantee a recruitment process based on skills, qualifications, and experience.
All candidates will be evaluated solely on their abilities, ensuring fairness and avoiding discrimination of any kind.

👨‍💻 Apply and Start Now!

Be a part of a company that values innovation, talent, and collaboration.
Take the next step in your career as a Dynamics Customer Insights Solution Architect—help us drive customer-centric digital transformation with Microsoft Dynamics.