Team Manager, Fraud - Prevent

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

📍 Remote in the UK | 💰 £32,200 - £40,750 + Benefits  ✨

 Start Date - Monday 19th January 2026

 Working Hours, 37.5 hours per week, Monday - Friday 9-5, 1 weekend day every 12 weeks. 

⭐ Our Fraud Prevent team

Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Fraud Team Managers are crucial to the success of this mission.

The Fraud Team Manager role is responsible for managing the performance, development, engagement and wellbeing of their team. They also support overall domain success through peer support and hiring contributions.

Fraud Team Managers work within one of three core pillars in the Fraud domain (Prevent, Protect or Pursue) and will manage a team of Investigators.

🔑 You’ll play a key role by…

Fraud Team Managers work within a mixture of regulated and unregulated deadlines. Their role oversees the daily activities of their team to align with our business objectives. 

Specific responsibilities may include: 

• Analysing, understanding and regularly reporting on performance and absence data
• Taking proactive action to manage and support their team’s performance; including delivering timely feedback, providing learning and coaching support and implementing formal performance management processes where necessary
• Taking proactive action to manage and support their team’s wellbeing and absence levels; including facilitating robust return to work and wellbeing conversations, working with the People team and senior leaders to make adjustments to expectations where necessary, and implementing formal absence management processes where appropriate
• Actively working to keep their team engaged with both the work in front of them, and the wider business mission and goals by helping them connect their contributions to the wider business’ success
• Using feedback gathered quarterly via our internal Peakon survey to inform and build action plans to support their team’s engagement
• Supporting their team in developing themselves through their career journeys through effective personal development plans
• Providing engaging socials and maintaining an active and vibrant team channel, including regular recognition, to help their team feel valued
• Cascading essential information and process changes to their team and supporting them appropriately through the relevant change curve
• Taking proactive action to address conduct concerns within their team; including facilitating robust and effective investigation, disciplinary and other ER processes, where necessary, in line with our policies
• Accurately and meticulously maintaining necessary documentation
• Supporting with hiring across the domain

🤩 Your day-to-day:

• Managing the personal & professional development of approximately 12 Fraud Investigators
• Fostering an empathetic, high-performance culture in the team
• Providing technical coaching, feedback, and advice relating to fraud tasks
• Analysing and driving improvement in team performance, and reporting relevant insights
• Reporting team performance as part of a weekly check in with operations managers
• Taking ownership of your teams training and ensuring they are up to date with all necessary learning modules
• Supporting the monitoring and maintenance of service level adherence by feeding back to Workforce Management when needed
• Aggregating feedback from the team, and ensuring it’s passed on to inform business change.
• Communicating and embedding change within the team
• Contributing to a strong control environment by minimising breaches and risk events
• Reviewing complaints and quality assurance failures attributed to the team and identifying opportunities for improvement
• Completing QC checks for the team and providing feedback based on these checks
• Conducting job interviews for Fraud Investigators and contributing to hiring decisions
• Chairing employee relations cases and making decisions consistent with Monzo’s values

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🌈 The interview process:

Our interview process involves 3 main stages: 

• Application questions 
• Recruiter Call
• Role Specific/Values based Interview with the hiring manager

🙌 What’s in it for you💰 £32,200 - £40,750 ➕ plus stock options & benefits 

📍This role is based remotely in the UK

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

 Please note we will only close this role once we have enough applications for the next stages. Please submit your application asap to avoid any disappointment. 

 #LI-SW #LI-REMOTE 

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊