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slack fintech change management stakeholder management macos📋 Description
- Lead design, delivery and scale of customer operations.
- Ensure frictionless, compliant, high-impact service for personal banking customers.
- Improve efficiency while supporting innovation and growth.
- Oversee customer ops and change/continuous improvement teams.
- Build a best-in-class function that supports growth, regulatory excellence and customer trust.
🎯 Requirements
- Experience leading customer operations in UK banking or FinTech.
- Proven success scaling ops with automation, outsourcing or offshoring.
- Experience leading large multi-site ops and building high-performing teams.
- Customer-obsessed mindset focusing on UX, regulatory integrity and metrics.
- Ability to influence senior stakeholders and drive complex improvements.
- Resilient, fast-paced; hands-on delivery with bias for action.
🎁 Benefits
- Salary £111000 - £150000 with share options.
- UK remote option with ad hoc meetings in London and Cardiff.
- Flexible working hours.
- £1,000 learning budget per year.
- Macbooks provided and home setup support.
- Stock options included.
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