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Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).
About the RoleWe’re looking for a proactive, culturally tuned-in Senior Community Manager to join our growing social media team. This role is ideal for someone who lives and breathes online culture, understands the nuances of digital communities, and can bring a brand’s personality to life through meaningful, real-time engagement.
As the voice of the brand, you’ll be responsible for cultivating and managing vibrant online communities across platforms, fostering authentic connections with audiences, and ensuring every interaction reflects the brand’s tone, purpose, and values.
Responsibilities:- Manage day-to-day interactions across all active social platforms (Instagram, TikTok, X, LinkedIn, YouTube, etc.)
- Respond to comments, messages, and mentions promptly and authentically, following established brand guidelines and tone of voice
- Monitor brand sentiment and flag emerging issues or opportunities in real time
- Identify and nurture brand advocates, influencers, and micro-communities
- Work closely with the social and creative teams to contribute to content calendars and campaign activations
- Provide feedback from community interactions to inform creative and content strategies
- Participate in ideation sessions for social content, bringing insights from audience engagement trends
- Track and report on engagement metrics, sentiment analysis, and community growth
- Analyze audience feedback and share actionable insights to optimize future communications
- Support social listening efforts to identify cultural moments and emerging topics relevant to the brand
- 3–4 years of experience in community management or social media within an agency or brand environment
- Proven experience managing communities for social-first campaigns or lifestyle brands
- Strong understanding of social platform dynamics and online audience behavior
- Excellent written communication skills with attention to tone and nuance
- Fluency in English is required; Arabic proficiency is a strong plus
- Familiarity with social listening, scheduling, and analytics tools (e.g., Sprinklr, Sprout, Hootsuite, Brandwatch)
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About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
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