IT Office Administrator

Now, about the opportunity: In theIT Office Support Administratorrole, your responsibility is tomake sure all your fellow Monks can keep on creating their awesome work. You will do this as part of a global team which specialises in helping our colleagues get back up and running in no time. Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity.

• Install and configureall computer hardware, software, networking systems (assisting), and printers in our Amsterdam office, repairing and replacing equipment as necessary.

• Handleincoming issues and requests from our Amsterdam Monks, providing first-line support for troubleshooting, and setting up new colleagues in a flash.

• Take care ofthe office from an IT perspective, ensuring meeting rooms are operational, supporting presentations/events, maintaining general tidiness, and performing workplace management checks.

• Supportyour colleagues in the global IT support team by swiftly answering any questions that enter our ticket system or come through Slack.

• Contributeto global collaboration by assisting our network engineers with hands-on support when needed.

For this role, we’re looking for what they used to call a whizkid: someone who is keen and eager to look after our IT in Amsterdam.

• On-site Requirement:Keen and eager to look after our IT in Amsterdam, which requiresbeing on-site every day.

• Communication Skills:Fluent inEnglishand IT lingo.

• Troubleshooting Expertise:As an all-round troubleshooter, you can support bothWindows and Macand provide application support for various software packages.

• Problem-Solving Acumen:Next to the Magic Restart, you know how to solve more complex oddities in the workings and settings of networks and applications.

• Independence:A considerable level ofindependenceis required as you’ll mostly be working on your own while representing our global IT team.

• Eagerness to Learn:Constantly exploring new IT territories and eager to learn on the job.

• Platform Experience:Working experience withGoogle Workspace, Jamf, Crowdstrike, Office365, Slack, and Freshservice.

• Networking Fundamentals:A basic understanding of networking includingDHCP, DNS, patching, and how to methodologically troubleshoot issues related to them.

• Previous experience in a high-volume, global support environment.

• Knowledge of ITIL or other service management frameworks

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.