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data cloud mongodb infrastructure mongodb atlas📋 Description
- Serve as strategic advisor to customers; guide MongoDB best practices.
- Collect customer feedback to inform product and GTM decisions.
- Bridge customers and product engineering; help shape the roadmap with insights.
- Deescalate and resolve critical issues; manage outages and provide solutions.
- Build and execute multi quarter account plans; analyze usage and growth signals.
- Lead executive business reviews with C suite; align on mutual success plan.
🎯 Requirements
- 5+ years in CS/AM/Client Services with infra or cloud product experience.
- Passion for advocating for customers; act as an extension of their team.
- Technical mindset; eager to learn MongoDB and database fundamentals.
- Strong technical foundation in infra cloud data; degree in CS or Engineering or equivalent.
- High autonomy; own portfolio and decide when to escalate to executives.
- Entrepreneurial mindset; shape new processes to serve customers.
🎁 Benefits
- Hybrid working model in Seoul, South Korea.
- Culture focused on personal growth and wellbeing.
- Equal opportunity employer; accommodations for disabilities available.
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