Service Desk Technician

📋 Description

• Deliver first-line IT support at Amsterdam IT Bar and remotely for Europe.
• Manage and troubleshoot MacOS and iOS fleet to minimize downtime.
• Onboard new hires and offboard departing colleagues.
• Maintain meeting room AV and hybrid collaboration setups.
• Identify recurring issues and build a knowledge base.
• Support rollout of internal tools and security improvements.

🎯 Requirements

• 3+ years in IT Service Desk or end-user support.
• Deep knowledge of macOS and iOS; troubleshoot hardware/software.
• Customer-obsessed mindset; approachable and problem-solver.
• Hands-on experience with AV hardware and hybrid setups.
• Familiarity with IT service processes (Incident/Request) and Jira.
• Strong organizational skills and clear English communication.

🎁 Benefits

• Growth opportunities and internal mobility.
• Regular feedback and performance reviews.
• Fair and transparent salary reviews.
• Exposure to AI initiatives at Mollie.
• Hybrid work options and flexible environment.