Service Desk Technician

Your opportunity

As a Service Desk Technician, you are the first point of contact for all IT-related questions and issues at Mollie. With your customer-obsessed mindset and problem-solving skills, you make sure that every colleague receives smooth, friendly, and effective support. You bring at least 2+ years of Service Desk experience, with strong knowledge of MacOS, and you thrive in a fast-paced environment where ownership and attention to detail truly matter.

Based in our Amsterdam office, you’ll provide hands-on support to colleagues on-site, while also assisting our teams across Europe remotely. From troubleshooting devices and software to ensuring flawless meeting room AV setups, you will be key in keeping our people productive and connected.

By being approachable, proactive, and solution-driven, you’ll not only resolve issues but also help identify recurring problems and suggest improvements. Together with the wider IT Operations team, you’ll contribute to a reliable, secure, and scalable IT environment that supports Mollie’s continued growth.

What you'll be doing

• Act as the first line of IT support for all Mollies in the Amsterdam office, supporting the IT Bar, and across Europe remotely.

• Provide hands-on troubleshooting and support for MacOS and iOS devices, ensuring smooth performance and minimal downtime.

• Set up and maintain meeting room AV hardware.

• Manage the onboarding and offboarding process, ensuring new hires are fully equipped and leavers are securely offboarded.

• Diagnose and resolve issues related to hardware, software, network connectivity, and user accounts.

• Escalate complex issues to the appropriate IT teams when needed, while ensuring timely communication and follow-up with users.

• Keep documentation up to date, including FAQs, troubleshooting guides, and knowledge base articles.

• Proactively identify recurring issues, suggest improvements, and contribute to continuous service enhancement.

• Collaborate with the wider IT Operations team to ensure a secure, reliable, and scalable IT environment.

• Support the rollout of new tools, devices, and processes, ensuring smooth adoption by end-users.

What you'll bring

• A customer-first mindset, with the ability to deliver friendly, effective, and timely support.

• 2+ years of experience in an IT Service Desk or similar end-user support role.

• Strong knowledge of MacOS and iOS environments, including troubleshooting hardware and software issues.

• Hands-on experience with meeting room AV hardware and supporting hybrid collaboration setups.

• Familiarity with ticketing systems (preferably Jira) and following IT service processes (e.g. incident, request, escalation).

• Solid troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently.

• Clear and effective communication skills, with the ability to explain technical concepts to non-technical colleagues.

• Strong organizational skills, able to prioritize a busy workload while maintaining attention to detail.

• A proactive mindset, looking for recurring issues and opportunities to improve the user experience.

• A collaborative team player, comfortable working with IT Operations colleagues across multiple European offices.

• Awareness of IT security best practices to ensure safe handling of systems and devices.