Account Manager, Lending

Company Overview

At Modernize (a QuinStreet division) our mission is to simplify home improvement by inspiring motivated homeowners and connecting them with qualified contractors. Our foundation is based on 20 years as a driving force as Home Improvement Leads in online lead generation – connecting homeowners with high–quality contractors – in the $500 billion annually grossing home improvement market. We’re working hard on a new brand and new products to cater to homeowners and the most successful contractors in the industry.

We’re looking for sharp, motivated individuals to join our growing team. Teammates who enjoy using technology to solve problems will thrive in our dynamic startup environment. We have an open floor plan that encourages the entire team to participate in critical discussions and allows everyone to be a vital contributing factor. You’ll enjoy our hip, newly renovated office in the heart of downtown with a view of the capital and the downtown skyline.

Job Category

360 Finance is a leading platform enabling home improvement contractors to provide fast, flexible financing solutions for their customers. We empower contractors to close more jobs, grow their businesses, and provide homeowners with simple paths to pay for projects.

We are seeking a dynamic Account Manager to own direct relationships with contractors using the 360 Finance platform. This role is critical to driving contractor engagement, adoption, and satisfaction while ensuring that contractors and their homeowner customers experience seamless financing for home improvement projects.

The ideal candidate thrives in a client-facing role, has strong relationship-management and problem-solving skills, and is motivated by helping businesses succeed.

Responsibilities

• Serve as the primary point of contact for assigned contractor accounts, ensuring consistent engagement and satisfaction.
• Onboard new contractors onto the 360 Finance platform, providing training and guidance on tools, workflows, and best practices.
• Partner with contractors to maximize homeowner financing adoption and improve job conversion rates.
• Monitor account performance, proactively identifying growth opportunities, risks, and areas for support.
• Resolve contractor issues quickly by collaborating cross-functionally with Operations, Product, and Finance teams.
• Educate contractors on new features, product updates, and financing programs.
• Track and report account health metrics, ensuring portfolio growth and retention targets are met.
• Advocate for contractor needs and feedback internally to influence platform improvements.

Requirements

• Bachelor’s degree or equivalent experience in business, finance, or related field.
• 3+ years in account management, client success, or sales (preferably in financial services, fintech, or home services).
• Strong communication and interpersonal skills with proven ability to build lasting client relationships.
• Data-driven mindset with ability to interpret account performance and recommend solutions.
• Comfortable working in a fast-paced, evolving environment.