This individual will be responsible for handling the complete order-to-cash cycle, including receiving and processing customer orders, ensuring billing accuracy, and collections. Proactively collaborate with sales and finance teams and maintain accurate records in NetSuite system.

Job Responsibilities

Manage order-to-cash cycle, including collections.

Receive and process order entry into NetSuite.

Generate and send accurate invoices, handle credit memos.

Work closely with customers to retrieve purchase orders for timely billing

Serve as a primary point of contact for customer inquiries, resolve billing issues.

Work closely with sales and finance to ensure smooth and accurate order processing.

Support quarterly and annual audits.

Identify and manage continuous process and procedure improvementscreating scalable solutions foranticipated growth.

Support accountingIT projects for systemautomation,enhancements, implementation, and maintenance.

Perform other tasks as required.

Job Qualification

Bachelor’s degree in accounting, finance, or related field preferred

5+ years of order management experience

Previous experience in order processing, billing, or a related role is required.

Meticulous accuracy is crucial for handling financial data and order details.

Must be proficient with order management and billing software, accounting systems, and Microsoft Office Suite, especially Excel. NetSuite, OpenAir, SFDC knowledge a plus.

Competencies

Strong written and verbal communication skills are needed for interacting with customers and internal teams.

Excellent organizational and time management skills

Must be initiative-taking and able to perform a variety of tasks simultaneously.

Ability to troubleshoot and resolve issues related to orders and billing.

A service-oriented mindset is essential for maintaining customer satisfaction.

Work Environment:

Office-based or hybrid work options available.

Flexible office hours and need to work 2-3 hours late evening

Additional Information

About Model N

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-add services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit

Order Management and Billing Specialist

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