Billing Analyst

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview 

Mitratech is seeking a highly motivated individual with a positive attitude, a strong dedication to hard work, and the ability to drive continuous improvement within the billing processes. The Billing Analyst will be responsible for processing invoices and will work closely with other departments to resolve any billings or renewal issues. 

Essential Duties & Responsibilities:  

• Ensure prompt and accurate billing and provisioning of customer accounts 

• Review customer contracts and orders for completeness and accuracy in accordance with our revenue recognition policies 

• Build, maintain, and produce reports as necessary to support business objectives 

• Assist the management team with preparation of reports and analysis 

• Field Customer inquiries relating to invoices, payments, and contractual obligations 

• Work collaboratively and build strong relationships across the organization with Sales, Sales Operations, Revenue, Professional Services, and Customer Success teams 

Requirements & Skills: 

• 2+ years of Billing experience  

• Salesforce billing experience preferred 

• Excellent customer service orientation and interpersonal skills

• High proficiency or fluency in English - written and verbal

• Superior critical thinking, analytical and problem-solving skills 

• Superior attention to detail and accuracy 

• Experience in Microsoft Excel is required 

Education: 

• Bachelor's Degree in finance, accounting or business related discipline preferred  

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.