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program management networking hardware software cjis📋 Description
- Lead end-to-end lifecycle for deployment, adoption, and ongoing success of strategic accounts
- Primary owner of customer outcomes, partnering with Engineering, Support, Product, and PSO
- Provide onsite technical support and troubleshooting, coordinating resolution and root-cause analysis
- Contribute to program governance: roadmap execution, risk identification, stakeholder alignment, progress tracking
- Build and maintain relationships with agency leadership; support QBRs/EBRs and planning discussions
- Drive adoption and value realization; ensure solutions are integrated into agency workflows
🎯 Requirements
- 8+ years in customer-facing technical roles, program management, or complex deployment environments
- Comfort across hardware, software, networking, or integrated systems
- Strong communication skills with technical teams and senior stakeholders
- Experience supporting cross-functional programs or initiatives with multiple stakeholders
- Interest in helping organizations adopt new technologies and improve workflows
- Ability to obtain and maintain CJIS compliance and adhere to security standards
🎁 Benefits
- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, dental, and vision plans
- Fitness programs
- Emotional and mental wellness support
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