Related skills
security networking hardware software integration📋 Description
- Lead end-to-end lifecycle for a strategic account (deployment to adoption)
- Support multi-product delivery; align hardware, software, and workflows
- Primary owner of customer outcomes; partner with Engineering, Support, Product, PSO
- Onsite technical support and troubleshooting; coordinate resolution and root cause
- Contribute to program governance: roadmap, risk, alignment, progress
- Build relationships with agency leadership; support QBRs/EBRs and planning
🎯 Requirements
- Experience in customer-facing technical roles or complex deployments (8+ years)
- Comfortable across hardware, software, networking, or integrated systems
- Strong communication with technical teams and senior stakeholders
- Experience supporting cross-functional programs with multiple stakeholders
- Problem-solving mindset; navigate ambiguity and prioritize effectively
- Ability to obtain and maintain CJIS compliance and adhere to security standards
🎁 Benefits
- Competitive salary and 401(k) with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, dental, and vision plans
- Fitness programs
- Emotional and mental wellness support
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