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tableau excel powerpoint pivot tables vlookups📋 Description
- Monitor real-time inbound call traffic to ensure efficiency
- Track service levels, occupancy, shrinkage, staffing requirements
- Intraday analysis of call flow and adjust staffing to meet demand
- Provide root-cause analysis in ABA and action plans to improve metrics
- Co-host daily WFM team huddle to plan real-time actions
🎯 Requirements
- 2+ years in Workforce Management
- 2+ years in inbound contact center setting
- Excellent Attendance & Punctuality record
- Strong analytical and organization skills
- Ability to plan and prioritize tasks of competing priority
- Available to work day and evening hours including one weekend day/night
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