Operations and Business Intelligence Specialist

À titre de spécialiste, opérations et intelligence d’affaires chez Mirego, ta mission est de sécuriser nos ententes commerciales, veiller à la fiabilité de nos revenus et outiller l’organisation avec du BI performant. À la croisée des finances, des ventes et des opérations, tu agis comme responsable des contrats, de la facturation et de la donnée pour assurer cohérence, traçabilité et fluidité d’exécution.

Tu standardises les processus afin d’améliorer la gestion des contrats, l’admissibilité aux crédits d’impôt, des appels d’offres, la fiabilité de la facturation et des revenus. Tu crois que des opérations rigoureuses et des données de qualité permettent de créer plus de valeur, de réduire les risques et de soutenir une croissance durable, pour nos clients, nos équipes et Mirego

Operations and Business Intelligence Specialist

As an Operations and Business Intelligence Specialist at Mirego, your mission is to secure our commercial agreements, ensure revenue reliability, and provide the organization with high‑performance BI. At the intersection of finance, sales, and operations, you act as the owner of contracts, billing, and data to ensure coherence, traceability, and smooth execution.

You standardize processes to improve contract management, tax credits eligibility, accelerate RFP responses, and increase the reliability of billing and revenue. You believe that rigorous operations and high‑quality data help create value, reduce risk, and support sustainable growth for our clients, our teams, and Mirego.

RESPONSIBILITIES

- You partner with Sales in negotiations and lead the contract lifecycle (MSA, SOW, NDA): draft/adapt SOWs, control versions and signatures, track obligations, and manage renewals, involving Legal as needed.

- You standardize our templates and implement follow-up and automation processes (reminders, deadlines, renewals).

- You design and deploy dashboards and ensure data consistency to inform the team about billable hours, the sales cycle, and, more broadly, all activities that influence revenue and financial performance.

- You coordinate RFP responses: response plan, section ownership, version control, editorial consistency, and compliance.

- You adjust pricing and terms (T&M, fixed fee, milestones, retainer) and integrate legal and security requirements into proposals.

- You ensure operational rigour (traceability, templates) and timesheet quality to track project progress and support project health and maximize tax credits (CDAE AI, SR&ED).

- You own end-to-end invoicing (preparation, supporting documents, sending, follow-up), conduct structured collections to reduce DSO, and qualify clients (credit checks) while honouring payment commitments.

- You contribute to monthly financial analyses (revenue reconciliation, WIP, revenue recognition for services/fixed-fee/SaaS, and budget reconciliations) and support continuous improvement and audits.

WHAT YOU NEED

- Minimum 4 years of relevant experience in business operations, revenue operations, or business intelligence within a technology organization (digital solutions, professional services, consulting, or agencies).

- Proficiency in French and English to handle contracts, RFPs, and client communications.

- Experience with artificial intelligence.

- Ease with BI/data modelling tools (e.g., Zoho Analytics, Tableau, etc.).

- Demonstrated rigour, organization, and autonomy. You are results‑oriented, possess strong analytical skills, and maintain sustained attention to data quality and compliance.

- Good accounting and financial understanding.

- Familiarity with contractual frameworks (MSA, SOW, NDA).