Senior Delivery & Technology Operations Manager

Ready to Lead High-Performing Delivery and Operations Teams?

We're seeking a Senior Delivery & Operations Manager to build, lead, and scale our delivery and operations teams across global markets. In this senior leadership role, you'll establish the vision and strategy for delivery excellence while building operational capabilities that support sustainable growth. You'll lead teams that drive measurable improvements in delivery performance and operational efficiency across the organization.

This is a strategic leadership position where you'll shape organizational culture, develop talent, and create the systems and processes that enable our teams to deliver exceptional results at scale.

What You'll Do

Team Leadership & Development • Build, lead, and scale high-performing delivery and operations teams across multiple markets • Recruit, develop, and retain top talent while creating clear career progression pathways • Establish team structures, roles, and responsibilities that optimize both delivery and operational outcomes • Foster a culture of excellence, accountability, and continuous improvement across your teams

Strategic Planning & Vision • Define and execute the strategic vision for delivery excellence and operational efficiency • Partner with executive leadership to align delivery and operations strategy with business objectives • Lead long-term planning for team growth, capability development, and organizational scaling • Drive strategic initiatives that transform how the organization approaches delivery and operations

Organizational Development • Design and implement delivery frameworks and operational processes that teams can execute consistently • Establish governance structures, decision-making processes, and escalation paths • Create measurement systems and reporting mechanisms that provide visibility into team performance • Lead organizational change initiatives that improve delivery velocity and operational effectiveness

Cross-Functional Leadership • Collaborate with engineering, product, and business leaders to ensure alignment on delivery priorities and operational needs • Lead cross-functional initiatives and represent delivery and operations perspectives in strategic planning • Build partnerships with other departments to optimize resource allocation and minimize organizational friction • Drive executive reporting on delivery performance, operational metrics, and team development progress

What We're Looking For

Leadership Experience • 5+ years of progressive leadership experience building and scaling delivery and operations teams • Proven track record of recruiting, developing, and retaining high-performing technical and operational talent • Experience leading teams through organizational growth, change management, and strategic transformations • Demonstrated ability to influence and collaborate effectively with executive leadership and cross-functional partners

Strategic & Operational Expertise • Deep understanding of delivery methodologies and operational excellence frameworks with experience implementing them at scale • Experience establishing team structures, processes, and governance that enable consistent execution • Track record of building measurement systems and using data to drive team performance and organizational improvements • Strong background in strategic planning, budget management, and resource allocation across multiple teams

Organizational Development • Experience designing and implementing organizational structures that support both delivery speed and operational stability • Proven ability to create and execute talent development programs and succession planning • Track record of building strong team cultures that emphasize both performance and professional growth • Experience leading change management initiatives and driving adoption of new processes and methodologies

Communication & Influence • Exceptional communication and presentation skills with ability to influence at all organizational levels • Experience leading executive reporting, strategic planning sessions, and organizational communications • Proven ability to build consensus across diverse stakeholders and drive alignment on complex initiatives • Strong coaching and mentoring skills with track record of developing other leaders

Why You'll Love Working Here

Leadership Impact at Scale Lead and shape teams that impact millions of users across global markets. You'll have the opportunity to build world-class delivery and operations capabilities while developing the next generation of leaders.