Related skills
looker jira confluence zendesk google workplace📋 Description
- Handle referrals of military members into Talkspace workflow.
- Coordinate Health Plan Support and Customer inquiries.
- Engage members via email and calls; manage escalations.
- Collaborate with product team on issues and improvements.
- Prioritize incoming requests and optimize workflows.
🎯 Requirements
- Bachelor's degree preferred.
- 2+ years in Customer Service.
- Jira, Confluence, Google Workplace, Zendesk, Looker.
- Attention to detail.
- Client-centric with excellent communication.
🎁 Benefits
- Comprehensive Medical, Dental and Vision from day one.
- Pre-tax benefits: HSA/FSA.
- 401k with matching up to 4%.
- Voluntary benefits including disability, basic life or pet insurance.
- Monthly Wellness Stipend for mental and physical self-care.
- Flexible PTO and Remote First Environment.
- Regular team events including Wellness Workshops.
- Free access to Talkspace products for you and one household member.
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