Mid-Market Solutions Consultant

📋 Description

• Partner with Mid-Market Sales to uncover customer goals and build tailored Five9 solutions.
• Lead discovery sessions and translate business needs into scalable architectures.
• Deliver persuasive demos and executive-level presentations.
• Shape RFP/RFI responses with clear technical scope and integration plans.
• Collaborate with Product, Marketing, and Professional Services for smooth handoffs.
• Stay current on AI, automation, and contact center trends to guide customer innovation.

🎯 Requirements

• 3+ years in pre-sales or solution consulting for SaaS, CCaaS, or enterprise software.
• Strong presentation and communication skills with C-suite presence.
• CRM integration, IVR, APIs, and AI tools (AI agents, chatbots, IVA).
• Technical fluency in telco/SIP and enterprise architecture.
• Bachelor's degree or equivalent experience.
• Willingness to travel up to 50%.

🎁 Benefits

• Health, dental, and vision coverage from day one; Five9 covers the employee portion.
• Mental health platform with therapy, coaching, and mindfulness resources.
• Generous employee stock purchase plan.
• Paid Time Off, company holidays, volunteer hours, and 12 weeks paid parental leave.
• Short- & Long-Term Disability, Basic Life Insurance, and 401(k) with employer matching.