Mid-Market Customer Success Manager

Added
less than a minute ago
Type
Full time
Salary
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Related skills

crm account management salesforce stakeholder management ai

📋 Description

  • Be the architect of Ethena experience for our most complex customers
  • Drive multi-product mastery across Training, Hotline, Policy Bot, and Phishing
  • Build deep relationships with People, Legal, and Compliance stakeholders
  • Design scalable, AI-powered support frameworks for multi-product users
  • Master the Health Check to drive ROI and above-benchmark adoption
  • Identify expansion opportunities with the Account Management team

🎯 Requirements

  • Proven renewal track across multiple products (500–5k employees)
  • Skilled at multitasking and uncovering value in complex orgs
  • Salesforce-savvy with strong pipeline hygiene
  • Builder mentality: improve the playbook, not just run it
  • Proactive, self-led, and impact-driven
  • Aligned with Ethena’s mission; eager to learn and grow

🎁 Benefits

  • Unlimited PTO
  • Fully remote with flexible hours
  • Inclusive, diverse, equal-opportunity workplace
  • Access to career development and team support
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