Mid-Market Customer Success Manager

📋 Description

• Be an embedded trusted advisor across multi-level relationships, C-level to staff.
• Lead regular strategic reviews to align Birdie with partners' long-term goals.
• Drive adoption and value by ensuring partners use Birdie's functionality.
• Design and lead strategies that improve partner retention and identify expansion.
• Coordinate internally with Sales, Product & Marketing to maximize partner value.
• Act as the Voice of the Customer to feed partner feedback into Product/Engineering.

🎯 Requirements

• Strong Enterprise/Mid-Market CS or Strategic Account Mgmt with C-level stakeholders.
• Direct experience in the B2B SaaS industry.
• Excellent project management skills handling multiple high-priority initiatives.
• Excellent communicator with ability to build relationships across all levels.
• Willingness to get hands dirty and deliver practical solutions.
• Interest in the social care sector and mission to help home care agencies work smarter.

🎁 Benefits

• Competitive base salary with annual benchmarks.
• Generous stock options and bi-annual reviews.
• Annual learning budget and mentorship.
• Hybrid working with 2 days/week in London HQ plus home workspace budget.
• 33 days holiday (plus birthday day off) and company shutdown during holidays.
• Private health insurance with AXA and Happl wellbeing perks.