Own a portfolio of Mid-Market customers, from implementation to renewal.
Drive rollout, training, adoption, and value realization across your book.
Manage renewals end-to-end, showcasing ROI and long-term partnership.
Deliver a high-quality journey with scaled programs and targeted 1:1 engagement.
Execute repeatable success motions and know when to lean into high-touch.
Leverage data and usage health indicators to spot risk and expansion.

🎯 Requirements

3+ years in CS, AM, or related role in B2B SaaS.
Experience onboarding, adoption, and renewal across varied customer sizes with ownership.
Autonomous, able to prioritize work, make decisions, and own outcomes.
Strong interest using AI tools, automation, and systems to boost workflows.
Excellent written and verbal communication; craft emails, decks, and lead meetings.
Data fluency with usage data, dashboards, and spreadsheets.

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