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crm salesforce excel powerpoint gainsight📋 Description
Mid-Market CSM is an individual contributor in the Customer Experience organization focused on delivering value and a high-quality experience.
- Develops trusted advisor relationships with key accounts and stakeholders.
- Resolves, escalates, and manages challenging client requests.
- Assesses customer needs, identifies requirements, and plans adoption of the Fleetworthy program for mutual benefit.
- Schedules and runs regular customer business reviews to set objectives and optimize the program.
- Continuously seeks improvements to boost customer satisfaction.
- Collaborates with marketing and sales on campaigns and customer reviews.
🎯 Requirements
- Bachelor's degree in Business or Communications
- 2+ years in Customer Success or Account Management
- Strong written, verbal communication and presentation
- Proficient with Excel, PowerPoint and Word
- Excellent problem solving and relationship-building
- Comfortable working autonomously and cross-functionally
🎁 Benefits
- Equal opportunity employer; supports diversity and inclusion
- AI-enabled, connected fleet tech for safety and compliance
- Industry-leading innovator in fleet readiness
- Supports millions of vehicles and drivers
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