Develops trusted advisor relationships with key accounts and customer stakeholders.
Resolves and escalates challenging client requests and complex accounts.
Assesses customer needs, identifies requirements, and improves adoption of Fleetworthy.
Evaluates client data such as revenue and toll usage to prepare reports and actions.
Schedules and runs regular customer business reviews to set objectives and improve engagement.
Continually seeks and communicates improvements to boost customer satisfaction.

🎯 Requirements

Bachelor's degree in Business, Communications or related field.
2+ years in Customer Success, Account Management or similar role.
Strong written and verbal communication and presentation skills.
Proficient in Microsoft Excel, PowerPoint and Word.
Comfortable working autonomously and cross-functionally (product, sales, support, marketing).
Familiarity with CRM systems like Salesforce, Planhat or Gainsight.

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