Related skills
crm forecasting data analytics b2b saas account management📋 Description
- Manage ~70 accounts across the customer lifecycle from implementation to renewal.
- Ensure a success plan and metrics with each customer to drive business value.
- Identify low usage or high risk to boost adoption, health, and retention.
- Leverage tools to deliver value via email campaigns, training/webinars, collateral, and office hours.
- Identify expansion opportunities with AEs and RMs to win deals.
- Maintain updated account records and accurate retention forecasts.
🎯 Requirements
- 3+ years in a customer-facing role in B2B SaaS.
- Post-sales lifecycle management experience with 50-100 accounts.
- Excellent prioritization for high-touch and tech-touch strategies.
- Terrific presentation skills and strong written/spoken communication.
- Ability to leverage data to meet customer and internal goals.
- Entrepreneurial, self-motivated, and collaborative in a fast-moving environment.
🎁 Benefits
- Trust in your ideas and execution.
- Opportunity to partner with other talented people.
- Inclusive community where you feel welcomed.
- Immediate impact helping customers create a great workplace experience.
- Support for your personal and professional growth.
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