Related skills
account management customer success saas renewals cross-functional collaboration📋 Description
- Efficiently manage ~70 accounts across the customer lifecycle from implementation to renewal
- Ensure a success plan and metrics with each customer to drive value
- Identify customers with low usage or high risk to boost adoption and retention
- Leverage tools to deliver value via email campaigns, trainings, collateral, and office hours
- Identify expansion opportunities within your base and work with AEs/RMs to win
- Be the Voice of the Customer by driving escalations and gathering product feedback
🎯 Requirements
- 3+ years in a customer-facing role in B2B SaaS
- Post-sales lifecycle management with 50-100 accounts
- Excellent prioritization for high-touch and tech-touch work
- Terrific presentation skills
- Leverage data to help achieve customer and internal goals
🎁 Benefits
- A high degree of trust in your ideas and execution
- An opportunity to partner and collaborate with other talented people
- An inclusive community where you feel welcomed and cared for as a person
- Make an immediate impact, helping customers create a great workplace experience
- Support for your personal and professional growth
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