Mid-Market Customer Success

📋 Description

• Manage a portfolio of up to 125 customers with a prioritization framework.
• De-risk renewals and unlock value with data-driven insights.
• Partner with Mid-Market Account Managers in a divide-and-conquer model.
• Design and run repeatable playbooks and one-to-many programs.
• Run webinars and office hours to accelerate hiring success.
• Ensure customers have a clear path to hiring success.

🎯 Requirements

• 2+ years in SaaS Customer Success
• Manage a large book of business and decide where to go deep vs one-to-many
• Comfortable leading webinars, trainings, or virtual office hours
• Read usage dashboards and fix low adoption trends with a prescriptive plan
• Enjoy building MM playbooks in an evolving environment
• Collaborate with Account Managers or Sales counterparts

🎁 Benefits

• Equity in a fast-growing company
• 401(k) match and financial coaching
• Paid parental leave and fertility benefits
• Medical, dental, and vision, mental health support
• $500 wellness stipend
• $2,000 learning stipend and ongoing development
• Internet, commuting, and SF office perks
• Flexible PTO, 15 holidays + 2 flex days
• Team outings and referral bonuses