Mid-Market Account Manager

📋 Description

• Own gross dollar retention and drive growth across your book.
• Run renewal cycles and identify expansion opportunities.
• Upsell and cross-sell across accounts.
• Lead value conversations, prove ROI, and forecast renewals.
• Build strategies to increase account penetration.
• Must be onsite in SF office, 5 days/week; travel as needed.

🎯 Requirements

• 3-5+ years in SaaS account management or CSM.
• 1-3+ years managing expansion and renewal revenue with quota.
• Track record of quota attainment.
• Experience managing 50+ accounts in a portfolio.
• Strong history of retention and expansion revenue.

🎁 Benefits

• Equity in a fast-growing company.
• 401(k) match and financial coaching.
• Paid parental leave and fertility benefits.
• Medical, dental, and vision plus mental health support.
• Learning stipend and ongoing development.
• Flexible PTO, 15 holidays + 2 flex days.