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payments account management negotiation saas retail📋 Description
- Own and manage a portfolio of ~175 mid-market retail sellers
- Consult with business owners to uncover opportunities across payments, business management, and banking tools
- Retain and grow the portfolio through use-case expansion and onboarding experiences
- Identify opportunities for technical Square solutions and coordinate with cross-functional teams
- Advocate for mid-market needs with Product, Engineering, and Operations
- Deliver white-glove client service and issue resolution
🎯 Requirements
- 5+ years of experience in account management or sales, ideally within SaaS, payments, or POS technology
- Proven success growing and retaining a book of business
- Strong discovery and consultative selling skills
- Experience negotiating contracts and pricing with senior stakeholders
- Exceptional written and verbal communication skills
- Creative, strategic problem-solver who thrives in ambiguous environments
🎁 Benefits
- Remote work and flexible time off
- Medical insurance
- Retirement savings plans
- Modern family planning
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