Own the full commercial relationship for ~60–70 mid-market brands.
Develop and execute strategic account plans to drive expansion and optimize platform usage.
Lead renewal and upsell negotiations for long-term commitments and adoption.
Identify and close growth opportunities across Mindbody suite.
Forecast retention and expansion performance with accurate revenue visibility.
Partner cross-functionally with Finance, Pricing, Marketing, and Product.

🎯 Requirements

2-3+ years in account management, customer success, or strategic sales delivering retention.
Demonstrated success managing complex SaaS or tech-enabled accounts.
Proven ability to lead executive-level relationships and influence decisions.
Strong commercial acumen with contract negotiation and forecasting.
Experience collaborating cross-functionally.
Data-driven mindset to use insights for retention and growth.

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