Own the full commercial relationship for ~60–70 mid-market brands; drive retention and revenue.
Develop and execute strategic account plans to drive expansion and product adoption.
Lead multi-year renewal and upsell negotiations for long-term commitments.
Identify and close growth opportunities across Mindbody (new products, upgrades, locations).
Forecast retention and expansion performance with clear revenue visibility.
Partner with Finance, Pricing, Marketing, and Product to scale value.

🎯 Requirements

2-3+ years in account mgmt, CS, or strategic sales with retention and growth outcomes.
Proven success managing complex SaaS or tech-enabled commercial relationships.
Able to lead executive-level relationships and influence decisions.
Strong commercial acumen with contract negotiation and revenue forecasting.
Data-driven mindset; leverage insights to guide retention and growth.
Excellent communication, presentation, and negotiation skills.

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