Metro Service Manager

📋 Description

• Primary point of contact for assigned clients; ensure needs are addressed with urgency.
• Respond to and resolve complex client inquiries leveraging internal resources.
• Lead and manage implementation from contract through launch with ongoing client communication.
• Act as a trusted advisor by learning HopSkipDrive's products to support clients.
• Gather and analyze feedback on ride experiences; identify improvements.
• Collaborate with cross-functional teams to address systemic issues and improve service delivery.

🎯 Requirements

• 5+ years in CS, AM, or Implementation.
• Willing to travel 10-20%.
• Proven ability to manage client relationships.
• Strong written and verbal communication; present insights.
• Data analysis to identify trends and improvements.
• CRM tools (Salesforce/Kustomer) and Excel; Gemini a plus.

🎁 Benefits

• Equity with ownership via stock options.
• Flexible vacation, medical/dental/vision, and life insurance.
• 401(k) and FSA.
• Remote-friendly work environment.
• Equal opportunity employer.