Messaging Operations Specialist

Added
3 days ago
Type
Full time
Salary
Salary not provided

Related skills

looker salesforce sql excel email

πŸ“‹ Description

  • Configure messaging channels, including global SMS code procurement.
  • Collaborate with messaging aggregators to ensure timely delivery.
  • Hold recurring meetings with aggregators for deliverability updates.
  • Guide customers through SMS setup by understanding market requirements.
  • Serve as main SMS provisioning contact for Braze resellers and onboarding partners.
  • Maintain docs (best practices, compliance, playbooks) for scalability.

🎯 Requirements

  • Quick learner; master complex systems and manual processes.
  • Detail-oriented with a strong completer-finisher mindset.
  • Empathetic and customer-centric.
  • Process-driven with well-documented workflows.
  • Analytical mindset; Excel and SQL skills a plus.
  • Excellent English; ability to influence stakeholders.

🎁 Benefits

  • Competitive compensation with equity options.
  • Retirement and Employee Stock Purchase Plans.
  • Flexible paid time off.
  • Comprehensive medical, dental, vision, life, and disability coverage.
  • Fertility benefits and equal paid parental leave.
  • Professional development with a yearly learning stipend.
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