Sr. Technical Writing Specialist

The Sr. Technical Writing Specialist, of the Services Operations subfamily of the Services job family is responsible for delivering implementation and ongoing managed services, training, and other billable professional offerings to new and existing customers. The Services Operations subfamily is responsible for the selection and maintenance of internal systems and tools for Services. Also responsible for reporting for the Services department, as well as technical/product knowledge management, training, and documentation for internal audiences. The Sr. Technical Writing Specialist will plan, organize, write, and edit software documentation and manuals. The role will maintain a comprehensive library of technical terminology. The role will gather information about needs, objectives, functions, features, and requirements.

Expected Duties:

• Sr. Technical Writing Specialists will be able to write complex integrations and projects. Complexity is based on the depth of technical knowledge needed and page length

• Expected to create the design templates, formatting standards, and guidelines for writing projects

• Responsible for observing production, developmental, and experimental activities to determine operating procedures and detail

• Sr. Technical Writing Specialists will analyze developments in the specific field to determine the need for revisions in previously published materials and assist in the development of new material

• The role will review published materials and recommend revisions or changes in scope, format, content, and methods of reproduction and binding

• Expected to confer with customer representatives, vendors, plant executives, or publishers to establish technical specifications and to determine subject material to be developed for publication

Qualifications: Knowledge, Skills, and Abilities:

Education & Experience

• Bachelor’s degree in English, Technical Communication, Computer Science, or a related field

• 3+ years of experience in technical writing, preferably in software or technology environments

Technical Skills

• Proficiency in authoring tools (e.g., MadCap Flare, Adobe FrameMaker, Microsoft Word)

• Familiarity with content management systems and version control (e.g., SharePoint, Git)

• Ability to write and edit complex technical documentation, including integrations and software manuals

• Strong understanding of technical terminology and ability to maintain a comprehensive terminology library

Analytical & Organizational Skills

• Ability to gather and analyze information about needs, objectives, functions, features, and requirements

• Experience in observing production, development, and experimental activities to document procedures

• Skill in reviewing and revising published materials for accuracy, scope, format, and content

Communication & Collaboration

• Excellent written and verbal communication skills

• Ability to confer with customer representatives, vendors, and internal stakeholders to establish technical specifications

• Experience collaborating with cross-functional teams, including product, engineering, and services operations

Quality & Standards

• Experience creating design templates, formatting standards, and documentation guidelines

• Attention to detail and commitment to high-quality, consistent documentation

Other Abilities

• Self-motivated with the ability to perform routine tasks independently and with minimal supervision

• Adaptability to evolving technical fields and willingness to assist in the development of new materials