Client Support Specialist (Consumer, Opening, Collect, Insight and Business)

Client Support Specialist

Job Summary

As a Client Support Specialist, you will play a vital role as first line of defense in providing exceptional support to our customers. Your responsibilities encompass accepting and resolving customer communication, addressing inquiries, and ensuring that client issues are efficiently resolved. This role involves responding to incoming client communications, meticulous documentation of interactions in our case management systems, facilitating escalations when necessary and keeping clients informed about ongoing issue resolutions. You will directly resolve client inquiries using established methods, with a commitment to customer satisfaction.

Responsibilities

· Coordinate with internal departments to resolve issues and through with the client until completion.

· Expected to take inquiries from systems and use basic level direction and discretion/decision-making authority as needed to resolve customer issues.

· Responsible for assisting in the development of support delivery strategy and related processes, escalation procedures and training.

· Provide information about products and/or services, answer questions, and resolve problems and issues.

· Complete tasks or activities supporting the implementation of procedures.

· Ensuring inquiries are followed up on and provided a resolution.

Qualifications: Knowledge, Skills and Abilities:

· Prior education or career experience.

· You'll apply acquired job skills, company policies, and procedures to complete tasks with little supervision. The position involves performing routine tasks and using a basic skill set and proficiency in the subject area.

· Ability to determine a course of action based on guidelines and modify processes as needed.

· Exercise judgment within defined procedures to determine appropriate actions.

· Build productive internal and external relationships to resolve mutual problems through collaboration.

· Preferred: Bachelor's degree and 0-2 years of related experience or equivalent work experience.

· Strong relationship-building skills to collaborate on procedures or transactions.

This role is ideal for someone who enjoys problem-solving and is passionate about providing excellent customer support. If you're ready to take on this exciting challenge, we'd love to hear from you!