Associate Manager, Program Manager 1874

About the Role
We’re looking for an Associate Manager to join our Services Program Management team. In this role, you’ll lead the delivery of implementation projects and managed services for new and existing customers. You’ll coordinate high-visibility projects, ensure smooth onboarding, and help shape the customer experience from start to finish.

What You’ll Do

• Serve as the primary point of contact for implementation overview and discovery calls with new clients.

• Review and manage project change requests and create custom Statements of Work (SOWs).

• Support project teams with escalations and ensure timely resolution.

• Maintain accurate project documentation and internal tools.

• Process sales orders, set up projects, and verify revenue tracking.

• Conduct monthly quality checks on active projects, including reviewing plans and revenue recognition.

• Audit project workspaces for accuracy and completion.

• Keep backlog and reporting up to date for financial reviews.

What We’re Looking For

• Bachelor’s degree or 4+ years of relevant experience.

• Strong organizational skills and attention to detail.

• Ability to mentor team members and collaborate across departments.

• Solid understanding of project delivery and process improvement.

• Comfortable analyzing data and solving problems independently.

• Excellent communication skills for working with peers and presenting technical information.

• Experience with tools like Salesforce, Smartsheet, and MS Office.

• Adaptability in a fast-paced environment and eagerness to learn new technologies.

Why Join Us?
You’ll play a key role in delivering exceptional customer experiences and driving operational excellence. This is an opportunity to grow your leadership skills, work on impactful projects, and collaborate with teams across the organization.