Related skills
documentation data analysis customer success onboarding implementation📋 Description
- Own 20–30 active implementations, balancing urgency and risk
- Lead 1–2 focused sessions per customer
- Guide founders through Mercury banking, IO, and core workflows
- Make real-time prioritization decisions across customers
- Monitor usage signals and feedback to identify risk and opportunity
- Distill insights for Product, Sales, and downstream teams
🎯 Requirements
- Lead customer-facing conversations in fast-moving implementations
- Facilitate calls with founders, guiding decisions and next steps
- Exercise good judgment to prioritize what matters most
- Interpret customer signals and usage data to inform prioritization
- Collaborate across Sales, Product, and downstream teams
- Own outcomes and follow through across teams
- Thrive in ambiguous, rapidly changing environments
- Deliver high-quality, consistent customer experiences at scale
🎁 Benefits
- Base salary and equity
- Benefits package
- Location-based salary ranges
- Equal opportunity employer
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