Related skills
reporting crm salesforce stakeholdermanagement rootcauseanalysis📋 Description
- Elevate operational excellence by managing support queues for UK&I base.
- Champion continuous improvement; identify gaps and drive improvements.
- Drive team impact; mentor staff to deliver best-in-class CX.
- Influence and resolve; surface issues and push cross-functional solutions.
- Lead strategic initiatives; own projects and present to senior leaders.
- Define success; set KPIs and targets for the team.
🎯 Requirements
- 4+ years’ management experience; lead at least 15 staff.
- Detail-oriented; led performance-improvement projects.
- Comfortable presenting to senior stakeholders.
- Knowledge of CRM systems (Salesforce) and reporting experience.
- Own quality and accuracy of work.
- Hybrid role based in Manchester; 3 days in the office.
🎁 Benefits
- Healthcare and wellbeing benefits
- Parental leave and pensions
- Generous annual leave
- Time off for charitable causes
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!