Related skills
reporting crm salesforce customer experience operations📋 Description
- Hybrid role in Manchester based (3 days/week)
- Manage channel, queue and agent performance for UK&I
- Identify trends and conduct root-cause analysis
- Collaborate with account management to improve site performance
- Lead strategic initiatives and deep-dive performance analyses
- Define KPIs, targets and priorities to maximise impact
🎯 Requirements
- 4+ years of management experience leading 15+ people
- Detail- and action-oriented; experience in performance improvements (root cause analysis/backlog reduction)
- Confident presenting updates to senior stakeholders
- Knowledge of CRM systems (e.g. Salesforce) and cross-system reporting
- Takes accountability for quality and accuracy
- This hybrid role is based in Manchester, 3 days per week in the office
🎁 Benefits
- Healthcare
- Well-being
- Parental leave
- Pensions
- Generous annual leave allowances
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