Related skills
hubspot shopify salesforce javascript html📋 Description
- Help merchants succeed using tools to deliver outcomes.
- Provide best-in-class merchant support via email and calls.
- Be first-line support to troubleshoot software issues with empathy.
- Escalate issues and document for internal triage; update merchants.
- Identify root causes by asking the right questions.
- Represent the customer voice to Product/Engineering by sharing feedback.
🎯 Requirements
- 2+ years in a customer or merchant support role; be a go-to product expert.
- Comfort working with global teams and varying hours across time zones.
- Excellent communication across documentation, email, calls, and video.
- Strong organization and project management; adheres to SLAs.
- Experience partnering with Product/Engineering to turn feedback into action.
- Bonus: API integrations familiarity; basic SQL and front-end tech (HTML/CSS/JS).
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