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crm salesforce stakeholder management team leadership root cause analysis📋 Description
- Elevate operational excellence; manage UK&I support queues.
- Identify performance gaps; lead improvement plans.
- Collaborate with account management to boost site performance.
- Mentor direct reports; enable best-in-class customer experience.
- Surface systemic issues; drive cross-functional solutions.
- Lead strategic initiatives; define KPIs and goals.
🎯 Requirements
- 4+ years' management exp in a fast-moving company; led min 15 people.
- Detail-oriented; led performance improvement projects (root cause analysis/backlog reduction).
- Comfortable presenting updates to senior stakeholders.
- Knowledgeable in CRM systems (Salesforce) and cross-system reporting.
- Takes personal accountability for quality and accuracy.
- Hybrid role based in Manchester; 3 days per week in office.
🎁 Benefits
- Healthcare, wellbeing, pensions, parental leave, and generous annual leave.
- Time off to support charitable causes.
- Benefits are country-specific; ask your recruiter for details.
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