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payments fintech compliance risk customer service📋 Description
- Manage global customer queries and provide prompt support.
- Assist with onboarding and KYC for new clients.
- Coordinate with Accounts, Risk, Ops, and Compliance.
- Provide product knowledge from a customer perspective.
- Escalate issues and share customer feedback with management.
- Deliver excellent service and help resolve queries quickly.
🎯 Requirements
- 1-2 years fintech customer service experience.
- Proven ability to manage relationships.
- Experience managing multiple projects concurrently.
- Desire to learn about the crypto industry.
- Bachelor's Degree.
- Strong communication, time management, integrity.
- Mentor, coach and develop people.
- Empathetic, friendly, proactive.
🎁 Benefits
- Competitive salary at every stage.
- Meaningful ownership via our employee option scheme.
- Flexible hybrid working hours.
- Culture built on growth-minded people.
- Flexible holiday policy.
- Travel opportunities to offices around the world.
- Open and creative environment.
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