Related skills
payments customer support onboarding kyc multichannel communication📋 Description
- Manage incoming queries from global customers and provide prompt support.
- Investigate, troubleshoot, and resolve customer issues across channels.
- Maintain a positive, empathetic, professional attitude; deliver great service.
- Communicate product knowledge and use tools for accurate responses.
- Escalate issues and provide feedback to improve processes.
- Support onboarding and KYC processes, including risk reviews.
🎯 Requirements
- 1-2 years in customer service, ideally fintech.
- Strong problem-solving skills and ability to work under pressure.
- Excellent interpersonal communication; confident, dynamic, and assertive.
- Ability to manage multiple projects and priorities.
- Bachelor's Degree.
- Interest in crypto industry.
🎁 Benefits
- Competitive salary at every stage
- Employee option scheme for ownership
- Hybrid working hours and flexibility
- Open and creative environment
- Travel to BVNK offices worldwide
- Flexible holiday policy
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