Merchant Success Specialist

📋 Description

• Manage and grow relationships with ViaBill merchants across segments.
• Support merchant onboarding, activation, and adoption of ViaBill products.
• Coordinate merchant lifecycle communication and onboarding flows.
• Help migrate merchants to newer experiences and tools.
• Collaborate with Marketing on co marketing campaigns and events.
• Create merchant reporting, dashboards, and performance insights.

🎯 Requirements

• 2-4 years in merchant or customer success, or account mgmt in fintech/payments/SaaS.
• Strong relationship-building and communication to build trust and partnerships.
• Highly commercial mindset with ability to identify upsell, retention, growth.
• Excellent project management and organizational skills; manage multiple initiatives.
• Comfortable working cross-functionally with Sales, Marketing, Product, and Operations.
• Fluency in Danish (native) and English.

🎁 Benefits

• Grow while working with C-level stakeholders and cross-functional teams.
• Competitive base salary plus commissions through upsell and retention.
• Autonomy and direct impact on merchant growth and customer experience.
• Fun, informal, international atmosphere with a talented team.
• Central office in Copenhagen.
• Opportunity to join merchant events and initiatives across Denmark.