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account management customer success saas renewals mid-market📋 Description
- Make merchant onboarding and ongoing success a priority.
- Own renewals, retention, and quarterly expansion.
- Partner with Account Executives to cross-sell Loop products.
- Host quarterly business reviews and drive feature adoption.
🎯 Requirements
- 3+ years in customer success or mid-market B2B SaaS.
- Proven renewal and revenue expansion experience.
- Strong data-driven storytelling and value demos.
- Excellent communication and relationship skills.
- Able to work with cross-functional teams.
🎁 Benefits
- Annual bonus up to 25% of base salary.
- Medical, dental, and vision insurance.
- Flexible PTO and holidays.
- Parental leave and sick leave.
- 401k plan and equity.
- Home workstation and wellness benefits.
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