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account management data analysis customer success ai excel📋 Description
- Own onboarding and ongoing support for enterprise merchants.
- Build strong relationships to ensure long-term loyalty.
- Achieve quarterly revenue retention targets; identify expansions.
- Manage renewals and retention; communicate value.
- Partner with Sales to uncover cross-sell opportunities.
- Use data and AI tools to improve outcomes.
🎯 Requirements
- 3+ years in enterprise SaaS customer success or account management.
- Ecommerce experience is highly preferred.
- Proven renewals management for enterprise accounts.
- Ability to drive expansion opportunities with accounts.
- Data-driven with strong spreadsheet skills.
- Experience using AI tools to scale impact.
🎁 Benefits
- Medical, dental, and vision insurance
- Flexible PTO and company holidays
- Sick leave and parental leave
- 401k retirement plan
- Monthly wellness benefit
- Home workstation stipend and equity
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