Related skills
payments shopify customer success saas apis📋 Description
- Own end-to-end onboarding for a portfolio of merchants
- Configure merchant accounts, tests, and go-live readiness
- Coordinate with Engineering, Product, and Ops for smooth integrations
- Gather merchant feedback to inform product improvements
- Create playbooks, onboarding guides, and templates
- Escalate high-priority merchant issues and coordinate resolution
🎯 Requirements
- 3-5 years in customer/partner success or related roles
- Hands-on API and e-commerce platform experience (Shopify/Magento)
- Strong communication and presentation skills for stakeholders at all levels
- Danish speaker with fluent written and spoken Danish
- Excellent English for presenting concepts to stakeholders
- Able to manage multiple high-priority initiatives under tight deadlines
🎁 Benefits
- Competitive base salary
- Autonomy and impact on merchant growth and customer experience
- International, fun work atmosphere with a talented team
- Central office location in Copenhagen
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