Merchant Onboarding Manager

📋 Description

• Lead a 3-team org (20–25 staff) and strengthen leadership across teams.
• Own end-to-end onboarding for Restaurants & Retail; menus, venues, system configs.
• Partner with Product on onboarding systems; identify bugs and prioritize requirements.
• Hands-on onboarding systems expert; troubleshoot and escalate.
• Identify bottlenecks and drive scalable process improvements.
• Define and monitor KPIs, metrics, and quality standards across teams.

🎯 Requirements

• Proven people management of 10+ employees.
• Experience in onboarding/ops in high-volume, process-driven environments.
• Fluent English; cross-functional leadership with Product and global stakeholders.
• Technical orientation; translate business needs into product requirements.
• Hands-on mindset; resolve system and process issues.
• Experience building and scaling ops in fast-growing environments.

🎁 Benefits

• Senior leadership role in merchant operations.
• Own multi-team org impacting merchant experience and growth.
• Exposure to global leadership and Product decisions.
• Shape and scale onboarding infra across verticals.
• Fast-paced, growth-driven environment with impact.