Related skills
crm hubspot zapier sql excel📋 Description
- Own marketplace KPIs; drive data-led improvements to match quality, time-to-match, and cost.
- Shift to AI-augmented matching within 3-4 months; build LLM-powered matching with prompts and feedback.
- Own and optimize the full member journey; scale high-touch, personalized experiences.
- Design experiments to compare model vs human decisions; monitor QA.
- Lead experiments to increase efficiency while preserving personalization.
- Maintain deep knowledge of member personas and coach profiles to inform matching decisions.
🎯 Requirements
- Hands-on experience using LLMs and AI tools to improve workflows, with measurable results.
- Experience improving matching/pairing/recommendation systems in a two-sided marketplace.
- Project management and process improvement experience with measurable results.
- Comfortable with AI tools, CRM systems (Hubspot), Zapier, and scheduling tools.
- Strong interpersonal skills and ability to build trust with stakeholders.
- Bias to action; quick execution and leadership.
🎁 Benefits
- Hybrid work in SF Bay Area or LA offices.
- Competitive salary and equity.
- Medical, dental, vision, and 401k plan.
- Unlimited vacation.
- Access to your own Mento Coach.
- Commuter benefits for Bay Area transportation.
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